Support · a person, not a form
Tell us what
went wrong.
If we misread a label we want to know, and we will correct the reading. If something about billing is unclear, say so and we will fix it rather than point you at a policy.
How to reach us
Answered within one working day, usually sooner. Best for anything about a specific reading — attach the photograph if you can.
Telephone
+49 203 21968Monday to Friday, 09:00–17:00 CET. Best for billing questions and for anything urgent.
Post
Obermauerstraße 1-3, 47051 Duisburg, Germany
The registered office of the operator. Written notices, including a withdrawal, can be sent here.
Washread is operated by Korrekt Mode GmbH. The full provider details required under German law are on the Impressum page.
Policies in plain English
What you are buying, and how to stop.
These summaries are not the contract. The binding versions are in German:
What Washread sells
A subscription to a web tool that interprets the care label sewn into a garment. You photograph the label; the tool returns three separate lists — what the label forbids, what it allows, and what it does not cover — and can lay that out as a one-page card you can print.
Washread sells no physical goods, offers no cleaning or laundry service, and recommends no detergents, brands or products. There are no product links on this site and no affiliate arrangements.
Prices and currency
Free: 0.00 USD. Care: 8.00 USD a month, or 77.00 USD a year (6.42 USD a month). Wardrobe: 24.00 USD a month, or 230.00 USD a year (19.17 USD a month).
All prices are in US Dollars (USD) and are total prices inkl. MwSt. — including VAT where VAT applies. Nothing else is added at checkout. Your own bank may apply a currency conversion charge, which is between you and them.
Delivery and fulfilment
This is a digital service and nothing is shipped. Access to the plan you bought is enabled on your account as soon as payment is confirmed, normally within seconds, and you can use it immediately.
If access is not enabled within one hour of a successful payment, email us and we will either enable it or refund the charge in full.
Automatic renewal
A monthly plan renews every month on the same date; a yearly plan renews every 12 months. Renewal continues until you cancel. The renewal date and the exact amount are shown in your account under Plan and allowance, and we email a receipt for every charge.
Cancellation
Cancel in your account, under Plan and allowance. It takes the same number of clicks as subscribing did, requires no reason, and does not require you to contact us. You can also cancel by emailing support@korrektmode.com.
Cancelling stops the next renewal. Your plan keeps working until the end of the period you have already paid for, and the account then drops to Free. Cards you have already generated stay available.
Refunds and the right of withdrawal
As a consumer you have 14 days to withdraw from the contract without giving a reason. For a digital service that right can end early, but only where you expressly asked us to start during the withdrawal period and confirmed that you understood you would then lose it. Checkout asks these as two separate boxes, neither pre-ticked, and repeats both in your order confirmation email. If you did not tick both, the full 14 days still apply.
Where you withdraw in time we refund within 14 days, to the same payment method, with no fee. Where a service was defective your statutory rights apply. We do not operate a blanket refusal of refunds, and we do not reserve the right to have the last word on what these terms mean.
Allowances
Each plan includes a monthly allowance. A reading costs 2, a follow-up question costs 1, and generating or re-laying-out a card costs 5.
An allowance is permission to use the service during that period. It is not money: it is not a stored balance, it cannot be bought separately or topped up, it cannot be cashed out, and it cannot be transferred. Unused allowance expires at the end of the period. If you run out, moving to a larger plan takes effect immediately.
Security and payment data
The whole site, including checkout, is served over HTTPS. Card details are entered directly into a PCI DSS compliant payment provider's hosted fields; full card numbers never reach our servers and are never stored by us. We keep only the card brand and the last four digits so you can tell your cards apart.
Passwords are stored only as hashes. Access to production data is limited to the people who need it and is logged.
Restrictions on use
Washread must not be used for medical, legal, financial, safety, employment, credit, housing or judicial decisions. Images in which people are identifiable must not be uploaded. You must be 18 or over for a paid account.
The complete list, and what happens if the rules are broken, is in the Nutzungsbedingungen. The limits of the reading itself are in the KI-Hinweis.
Disputes
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Where you are a consumer, that choice does not deprive you of the protection of mandatory rules in your country of habitual residence.
We are not willing or obliged to take part in dispute resolution proceedings before a consumer arbitration board. The ordinary courts remain open to you, and as a consumer you are not bound to an exclusive place of jurisdiction.