Ruining one
jumper costs
more.

Write to support@korrektmode.com and tell us what the card said and what happened. If we misread the label we want to know, and we will correct the reading.

But we have to be plain about the limit: Washread interprets what is printed on a care label. It does not inspect your garment, it does not know its history, and it cannot guarantee an outcome. A label does not cover every situation either — it says nothing about the stain, the water, your machine, or damage the garment already had.

Washread does not accept responsibility for damage caused by washing, drying or ironing. Your statutory rights as a consumer are not affected by that, and they are set out in full in the AGB and the Widerrufsrecht page.

No. We do not guess, and we will not infer a washing instruction from how a fabric looks or feels.

If there is no label, or the label is worn past reading, Washread says so. What you get instead is the most conservative handling that could apply — the gentlest thing available — clearly marked as a precaution rather than as an instruction the garment carries.

The same applies to a partly worn label. We read the part that is legible, mark the rest as unread, and put it under “The label does not say”.

Your photographs are not used to train any model. Not ours, not anyone else's. That is a commitment, not a setting.

A label photograph is kept only as long as it takes to produce your reading, and after that for 30 days so you can open the card again. On a paid plan you can keep a garment in your wardrobe file, in which case the photograph is kept until you delete it. You can delete any reading, any garment, or your whole account at any time, and deletion removes the images.

The detail — categories, legal basis under Art. 6 DSGVO, retention, recipients, transfers outside the EU — is on the Datenschutz page.

Accurate enough to be useful, and never presented as more certain than it is. Every reading carries a confidence value. Below our threshold the card opens with a plain warning that part of the label could not be read clearly and that the result should be treated as a guess.

Recognition can be wrong, and it is most likely to be wrong when a label is worn, faded, creased, or photographed in poor light. Where we are unsure we say so rather than filling the gap.

Washread is not professional advice, and it must not be used for medical, legal, financial, safety, employment, credit, housing or judicial purposes. The KI-Hinweis page sets this out in full.

We do not say, and we will not. Washread does not recommend detergents, brands or products, and there are no product links anywhere on this site.

The reason is simple: a detergent recommendation is a claim about how a specific product will behave on a specific garment, and getting that wrong causes exactly the damage this site exists to prevent.

What we do describe is the category of handling the label permits — cold hand wash, 30 °C gentle cycle, professional dry cleaning — which is what the label itself is talking about.

As a consumer in the EU you have a 14-day right of withdrawal on a distance contract (§ 312g BGB). For digital services that right can end early, but only if you have expressly asked us to start immediately and confirmed that you understand you then lose it — which is why checkout asks you two separate questions, neither of them pre-ticked, and repeats both in your order confirmation email.

If you do not tick both, the 14-day period runs normally and you can withdraw within it.

The full text, including the model withdrawal form you can use, is on the Widerrufsrecht page.

In your account, under Plan and allowance. Cancelling takes the same number of clicks as subscribing did, and it does not require you to write to anyone or explain yourself.

Cancelling stops the next renewal. Your plan keeps working until the end of the period you have already paid for, and then the account drops to Free.

It does not carry over. Each period starts with the full allowance for your plan, and anything unused at the end of the period lapses.

There are no credit packs and no stored balance. An allowance is permission to use the service, not money: it cannot be bought separately, topped up, cashed out or transferred, and it has no monetary value. That is stated in the AGB as well.

If you run out before the period ends, you can move to a larger plan; the change takes effect immediately.

Yes. You must be 18 or older to hold a paid Washread account, and you must have the legal capacity to enter into a contract.

If you are under 18 you may use the free reading with the consent of a parent or guardian, who is responsible for the account.